Thank you for your purchase from J&D Motion. We value our customers and want you to be fully informed about how refunds work before completing your purchase.

PHYSICAL PRODUCTS (Shipped Goods)

Physical Product Delivery

Physical products are considered delivered once the shipping carrier confirms delivery to the address provided at checkout.

Physical Product Refund Window

Physical products may be returned for refund within 5 business days of confirmed delivery, provided that the item is:

• Incorrect (you received the wrong item)
  
• Damaged during shipping
  
• Defective due to a manufacturing issue
  

Non-Refundable Physical Items

The following items are non-refundable:

• Final sale or clearance items
• Gift cards
• Promotional or discounted purchases (unless otherwise stated)

DIGITAL PRODUCTS (Courses, Downloads, Memberships, Templates)

Digital Product Delivery

Delivery of digital products occurs when access credentials, download links, or product files are sent to the email address provided at checkout or made available through our platform.

Digital Product Refund Policy

Due to the digital nature of our products, all digital product sales are final and no refunds will be issued once access has been granted, the product has been downloaded, or the content has been accessed, unless otherwise stated in writing.

EXCLUSIONS (Applies to All Purchases)

Refunds will not be issued for:

• Products that have been accessed, downloaded, or used
• Products returned outside the stated Return & Exchange window
• Products returned that do not meet the Return & Exchange eligibility criteria
• Purchases where the Refund Policy was violated

HOW TO REQUEST A RETURN OR REFUND

Customers must submit a Return & Exchange request via the Returns & Exchanges page on www.jdmotion.com website within 5 business days from the date of delivery to request a return. Customers who do not meet the criteria for a return or exchange and are seeking a refund must contact customersupport@jdmotion.com before initiating a chargeback or dispute so we can attempt to resolve the issue directly.

AGREEMENT TO POLICY

By completing a purchase, the customer acknowledges and agrees to this Refund Policy as it existed at the time of purchase.